I just published a new post I think you’ll relate to—it’s about how we turn support convos into real product insight without fancy tooling.
It started with Erin Brockovich (!!), but really it’s about a customer feedback practice that I’m calling CLAP. It’s not software, it’s a habit:
Capture, Label, Analyze, Pitch.
This has been huge for our roadmap, and honestly, it’s changed how I think about support entirely.
Then hit reply and let me know if you’ve found value in it for you or your teams.
I’m speaking at WCUS, and I’ll be joined by a huge group from StellarWP and Liquid Web.
If you’re attending and would like to chat about anything at all, book a time so we can hang out here: https://calendar.app.google/eVXqrTzkRmBT1Kbb9
Today at Noon ET / 6pm CET I get to chat live with Brian Gardner on WP Product Talk
Brian is essentially WP royalty! And this is a topic we honestly haven’t really covered to date. Brian jump-started the premium-theme era with Genesis and now pioneers block-based design with Frost and beyond, and he’ll share candid insights on where the block theme market is heading and how product owners can stake their claim.
Today’s episode is a must-listen.
Just hit reply. I answer every reply I get in my inbox.
~ Matt
If you missed any previous article, here’s the easiest way to catch up.
AI (and Cursor) wrote the code—but making TLDRWP a great WordPress plugin took experience, taste, and user insight.
Users say “not intuitive” when they don’t get value fast. Here’s how to fix your plugin’s first impression—and reduce time to value.
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