AI is Not Enough: Why the Future of CX is AI/Human Hybrid
AI solves problems, but humans build trust. Discover how an AI/human hybrid approach creates faster, smarter, and more human-centered customer experiences.
Empathy is the Best Anti-Itch Solution for Product Developers
Chris Lema says one of the biggest mistakes product developers make is scratching their own itch at their users expense. It got me thinking about how GiveWP started as an itch-scratcher too.
The Medium is not the Outcome
Your tools are just that, tools, not outcomes. Don’t let your tools dictate where you work, how you work, or how well you and your team enjoy your work together.
Curiosity and Employee Supervision
How can I learn best from my team without them feeling like I’m judging them as their supervisor? Curiosity is the key.
You have a voice. Now you need accountability.
If you’re like me, you need good people around you to help keep you together. If you don’t have those people — for your own health and success — find them now.
Don’t make time; set priorities
I’ve been working on changing my time management mindset from time-based to priority-based. Here’s what that means to me.
SaaS and WordPress: A Conversation with Chris Lema
Whether your WordPress-product should be a stand-alone plugin or built on a SaaS model, you still need to know your customers.