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Business Customer Experience

AI is Not Enough: Why the Future of CX is AI/Human Hybrid

March 6, 2025March 6, 2025

AI solves problems, but humans build trust. Discover how an AI/human hybrid approach creates faster, smarter, and more human-centered customer experiences.

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Business WebDev

Empathy is the Best Anti-Itch Solution for Product Developers

August 5, 2021August 5, 2021

Chris Lema says one of the biggest mistakes product developers make is scratching their own itch at their users expense. It got me thinking about how GiveWP started as an itch-scratcher too.

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Business

The Medium is not the Outcome

May 17, 2021May 20, 2021

Your tools are just that, tools, not outcomes. Don’t let your tools dictate where you work, how you work, or how well you and your team enjoy your work together.

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Business

Curiosity and Employee Supervision

September 3, 2019February 14, 2020

How can I learn best from my team without them feeling like I’m judging them as their supervisor? Curiosity is the key.

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Business

You have a voice. Now you need accountability.

August 26, 2019August 22, 2019

If you’re like me, you need good people around you to help keep you together. If you don’t have those people — for your own health and success — find them now.

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Business

Don’t make time; set priorities

August 20, 2019January 10, 2023

I’ve been working on changing my time management mindset from time-based to priority-based. Here’s what that means to me.

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Business WordPress

SaaS and WordPress: A Conversation with Chris Lema

May 18, 2016January 21, 2023

Whether your WordPress-product should be a stand-alone plugin or built on a SaaS model, you still need to know your customers.

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