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Matt Cromwell
Customer Experience

My Formula for Scaling Our Support

September 26, 2016January 21, 2023

As our “small plugin shop” starts growing into something not so “small” anymore, our Support has to grow as well. So how do you scale Support?

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Customer Experience

Be the Support You Want to Receive in the World

February 17, 2016January 23, 2023

I’ve been calling myself “Head of Support” for over a year now. I’m proud to announce that that title is now technically true. Let me explain.

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